1. Booking Confirmation

  • A booking will only be confirmed upon receipt of a deposit of 50% of the total package price.
  • The remaining balance must be paid at least 14 days before the start of the tour or safari.

2. Payment Methods

  • Payments can be made via bank transfer, mobile payment, or credit/debit card.
  • All payment details will be provided at the time of booking.

3. Cancellations and Refunds

  • Cancellations made 30 days or more before the tour date: Full refund minus a 10% administration fee.
  • Cancellations made between 14-29 days before the tour date: 50% of the total package price will be refunded.
  • Cancellations made less than 14 days before the tour date: No refund.
  • Refunds may take up to 14 business days to process.

4. Changes and Amendments

  • Changes to bookings must be requested at least 7 days before the tour date.
  • We will accommodate changes subject to availability, but additional fees may apply.

5. Travel Insurance

  • We strongly recommend that all clients obtain comprehensive travel insurance that covers medical expenses, personal injury, and cancellation of the tour.

6. Health and Safety

  • All participants must disclose any pre-existing medical conditions at the time of booking.
  • Participants are responsible for adhering to safety instructions during the tour or safari.

7. Liability

  • RentRite Car Hire and Tours is not liable for any personal injury, loss, or damage of personal property during the tour.
  • We are not responsible for delays or cancellations due to weather, political conditions, or other unforeseen circumstances.

8. Special Requirements

  • Any special dietary, accommodation, or other requirements must be communicated at the time of booking.

9. Minimum Age Policy

  • Children under 18 must be accompanied by an adult guardian during the tour or safari.

10. Force Majeure

  • In the event of natural disasters, pandemics, or other uncontrollable events, RentRite Car Hire and Tours reserves the right to postpone or cancel tours. In such cases, we will offer an alternative date or credit for a future tour.

11. Tour Itineraries

  • The tour itinerary is subject to change based on weather conditions, park regulations, or other factors beyond our control.

12. Acceptance of Terms

  • By booking a tour or safari with RentRite Car Hire and Tours, clients agree to these terms and conditions.