Hiring Requirements

Before renting a vehicle from Rent Rites Car Hire & Tours, clients must provide the following original documents:

  • A valid National ID or Passport
  • A current Driver’s License (Local or International)
  • Proof of residence or employment (e.g., Work ID, Work Permit, Visa, Utility Bill, or an official letter from your employer)

General Agreement

  • Rent Rites Car Hire & Tours reserves the right to approve or decline rental requests.
  • By accepting our rental terms, the hirer acknowledges full responsibility for the rented vehicle during the hire period.
  • The minimum age requirement for self-drive rentals is 24 years, with a minimum of five years of driving experience.
  • Accepted payment methods include Cash, Card, and Mobile Money. Full payment must be made upfront.

Rental Duration

  • Self-drive rentals require a minimum booking period of 3 days.
  • Chauffeur-driven rentals, VIP transportation, and airport transfers can be booked for a single day.

Chauffeur-Driven Services

  • Chauffeur services follow a structured 12-hour shift to ensure driver safety and efficiency (e.g., 06:00 – 18:00 hrs).
  • Any overtime beyond 19:00 hrs will incur additional charges, as agreed with the hirer.
  • Wedding cars, VIP transport, and safari vehicles must be accompanied by a chauffeur.

Wedding Car Hire

  • Wedding vehicles are available strictly on a chauffeur-driven basis.
  • Standard rental hours are between 06:00 and 18:00 hrs, with overtime charges applicable for extended usage.

Safari & Game Park Policy

  • RentRites Car Hire & Tours promotes tourism while ensuring the appropriate use of vehicles.
  • Only designated Safari Land Cruisers and Tour Vans are permitted for game park visits, and they must be chauffeur-driven by our experienced tour guides.
  • Any unauthorized use of other vehicle types in game parks will result in full liability for repairs and excess insurance costs.

Cross-Border Travel

  • Clients intending to travel outside Kenya must obtain prior written authorization from RentRites Car Hire & Tours.
  • Required travel documents include COMESA insurance and proof of Yellow Fever vaccination.
  • The hirer assumes full responsibility for any border restrictions encountered.

Insurance & Liability

  • The hirer is responsible for any damages or losses incurred during the rental period.
  • If repair costs are below 10% of the vehicle’s insurance value, the hirer must cover the full cost.
  • If damages exceed 10% of the insurance value, the hirer is responsible for the excess premium as specified by the insurance provider.
  • The hirer must ensure the vehicle’s safety at all times.

Payment & Refund Policy

  • Online and card payments incur a 3.5% transaction fee.
  • Wedding car rentals require a 40% refundable advance deposit, with the balance payable on the event day.
  • 100% refunds are provided for mistaken or canceled bookings.

Fuel Policy

  • Vehicles are provided with a full tank and must be returned with a full tank unless agreed otherwise.
  • If provided with an empty tank, the hirer must return it in the same condition.
  • Fuel expenses can be managed by RentRites Car Hire & Tours, with costs billed at the end of the rental period upon prior arrangement.

Cancellation & Modification Policy

  1. Cancellation Notice: Clients must inform RentRites Car Hire & Tours at least 72 hours before the scheduled pick-up to avoid penalties.
  2. Cancellation Fees:
    • More than 72 hours before pick-up: No charges.
    • Less than 24 hours before pick-up: 50% of the total booking amount.
    • No-shows: Full booking amount is charged.
  3. Refunds: Approved cancellations are refunded within 7-10 business days using the original payment method.
  4. Modifications: Clients can modify bookings free of charge if changes are made at least 72 hours in advance.
  5. Force Majeure: RentRites Car Hire & Tours reserves the right to cancel or modify bookings in the event of unforeseen circumstances (e.g., natural disasters or extreme weather), with full refunds issued where applicable.
  6. Contact Information: To cancel or modify bookings, clients should contact RentRites Car Hire & Tours via the customer service hotline or email provided on the booking confirmation.